Activating your kaiserpermanente.org account
Q. How do I activate my kaiserpermanente.org account?
A. Registering and activating your kaiserpermanente.org account is easy. Visit kaiserpermanente.org/register. Click "Register on kp.org," then follow the simple steps provided.
Total health assessment
Q. What is the total health assessment?
A. The total health assessment, or HealthMedia® Succeed, can help you understand how your behavior affects your health by asking you a series of questions about yourself and the way you live. Once you answer all of the questions on the questionnaire, the program will use your answers to create a one-of-a-kind health improvement plan make just for you.
Q. How do I access the total health assessment?
A. The total health assessment is only available online to members 18 years or older who have activated their kaiserpermanente.org accounts.
Take the total health assessment.
Note: Before you submit your program, you must agree that HealthMedia, Inc. can send your name, address, date of birth, and other enrollment information necessary for issuing a reward to Kaiser Permanente and to a rewards administrator, if applicable. (See our privacy information for more information.)
Q. What if I completed the total health assessment questionnaire before I was offered a reward for doing so?
A. You cannot earn the total health assessment reward retroactively. If you completed the questionnaire before your rewards program became effective, you must wait 12 months from the time the questionnaire was completed and take the total health assessment again to earn the total health assessment reward, if the reward is being offered at that time.
Healthy lifestyle programs
Q. What are the healthy lifestyle programs?
A. Healthy lifestyle programs are personalized programs brought to you by HealthMedia, Inc. to help you achieve your own personal health goals. The programs can help you with the following goals:
- Lose weight with Balance™.
- Eat healthy with Nourish™.
- Quit smoking with Breathe™.
- Reduce stress with Relax™.
- Manage chronic conditions with Care™ for Your Health.
- Manage pain with Care™ for Pain.
- Manage diabetes with Care™ for Diabetes.
- Manage depression symptoms with Overcoming™ Depression.
- Explore ways to sleep better with Overcoming™ Insomnia.
- Reduce back pain and risk of back injury with Care™ for Your Back.
Q. How do I access the healthy lifestyle programs?
A. The healthy lifestyle programs are only available online. If you're a Kaiser Permanente member, you must have activated your kaiserpermanente.org account. If you're a non-Kaiser Permanente member, you cannot create a kaiserpermanente.org account, and therefore you do not have to register before accessing the healthy lifestyle programs. If you're a non-Kaiser Permanente member, you can access healthy lifestyle programs only if they are provided by your employer.
Take the healthy lifestyle programs.
Note: Before you submit your program, you must agree that HealthMedia, Inc. can send your name, address, date of birth, and other enrollment information necessary for issuing a reward to Kaiser Permanente and to a rewards administrator, if applicable. (See our privacy information for more information.)
Q. How many healthy lifestyle programs can I take?
A. Members have access to all of the healthy lifestyle programs, but you can only receive rewards for the programs offered by your employer. See the rewards available to you.
Q. Must I complete the total health assessment through HealthMedia® Succeed™ before I complete another healthy lifestyle program?
A. No, but it might be helpful to complete the total health assessment first because it can help direct you to services available through the healthy lifestyle programs and help you choose which program you'd like to try.
Points and rewards
Q. What are the rules and procedures for the rewards program?
A. Points can be redeemed for gift cards or merchandise (when available), chosen from a list of national retailers. One point equals $1 in reward card value. Points will be allocated to your IncentOne account within a week after you complete an activity.
Points value
Points have no cash value and cannot be exchanged for cash. Points have no value apart from the value for redemption. One point equals $1 in reward card or merchandise value.
Transferability
Points cannot be transferred between participant accounts, but you may choose to send a gift using your rewards. This option is available when you choose your shipping address.
Q. How are the rewards paid?
A. You can earn points that you can redeem for reward cards or for merchandise offered by popular national retailers.
- You will earn points for each program activity you complete. You can participate in whatever program your employer offers. One point is equivalent to one dollar. You can redeem your points for reward cards, choosing from a variety of retail and bank cards.
- To track and redeem your points, sign on to IncentOne. Select the "Rewards" tab, and follow the step-by-step instructions.
- IncentOne will process your request and mail your reward card to you.
Redemptions
Redemptions can be successfully processed only if you have enough points indicated for the item(s) selected.
Q. Who issues the reward cards?
A. IncentOne is Kaiser Permanente's rewards program administrator. IncentOne delivers reward cards by standard first class mail. Visa bank cards, if available to you, are mailed directly by Visa. If merchandise rewards are available to you, the retailer will ship your selected merchandise to you directly.
Shipping
All redemptions for gift cards are delivered by standard first class mail.
Program duration and changes to rules
Our incentive program provider, IncentOne, reserves the right at any time to withdraw this program or to modify, amend, or supplement these rules, at its sole discretion.
Limits of liability
IncentOne shall bear no responsibility whatsoever for injuries, losses, or damages of any kind that result from acceptance, possession, and/or use of any item redeemed.
Q. What type of gift cards are available?
A. You can see the gift cards available to you on the IncentOne rewards Web site.
Q. Does the reward card serve as a Kaiser Permanente identification card?
A. No, the reward card is not a Kaiser Permanente identification card and cannot be used for identification purposes. To identify yourself to receive services and prescriptions at any Kaiser Permanente facility, you need to present your Kaiser Permanente identification card.
Q. Do reward cards expire? If so, when?
A. Expiration dates vary by card. Check the expiration details provided for retailers on the IncentOne rewards site before you select your card. Gift cards are subject to the terms and conditions (policies, redemptions, and expiration dates) established by the issuing retailer and are subject to change. Certain retailers or denominations may not be available.
Q. Are there any tax implications from receiving rewards?
A. Participants who earn rewards are responsible for any applicable payroll and income taxes that may be due on the amounts received. Participants may find rewards amounts reported either as employee compensation or miscellaneous income, depending on the payer. Reward program enrollees should consult their personal tax advisor for specific tax consequences and determination of tax liability. By law, Medicare members are not eligible for rewards.
Q. How often can I take the programs and earn rewards?
A. Depending on the reward programs available to you, you can earn rewards as described below:
- You can earn a reward only once for registering at kaiserpermanente.org. (This reward is available to Kaiser Permanente members only.)
- You can take and earn rewards (if available) for completing your total health assessment and any other healthy lifestyle program or programs, if applicable, once every 12 months.
Q. Are Medicare members, both Kaiser Permanente Senior Advantage and Cost members, eligible for the rewards programs?
A. No. Medicare marketing rules prohibit health plans from giving "cash or cash equivalents" to Medicare members, including Kaiser Permanente Senior Advantage and Cost members. This rule applies regardless of whether Medicare coverage is primary or secondary.
Gift cards are subject to the terms and conditions (policies, redemptions, expiration dates) established by the issuing retailer and are subject to change. Certain retailers and/or denominations may be unavailable.
Privacy
Q. Will my employer know if I have activated a kaiserpermanente.org account?
A. No. Your employer will not know you have activated a kaiserpermanente.org account. You can activate a kaiserpermanente.org account only if you are a Kaiser Permanente member.
Q. Will Kaiser Permanente or my employer know if I have taken a total health assessment?
A. Kaiser Permanente and your employer may know if you have taken a total health assessment only to have the necessary information for the purpose of administering your reward, such as email, name and address. The personal health information from your assessment will not be shared with Kaiser Permanente health plan or your employer. If you choose, you may download your results to your electronic medical record, which will make them available to your Kaiser Permanente health care providers.
Q. Will Kaiser Permanente or my employer know which healthy lifestyles programs I participate in?
A. Kaiser Permanente and your employer may know if you have taken a healthy lifestyle program only to have the necessary information for the purpose of administering your reward, such as email, name and address. The personal health information from your assessment will not be shared with Kaiser Permanente health plan or your employer. If you wish, you may add the results of your total health assessment to your electronic medical record.
Q. Why would I share the results of my total health assessment with my Kaiser Permanente doctor?
A. When you complete your total health assessment, you will be asked if you want the results downloaded to your electronic medical record so your Kaiser Permanente doctors may view it. We offer you this option because we believe that your personal physician can provide better health care when he or she knows you better. You can use your results to help you discuss your health and any lifestyle changes you're thinking of making with your doctor.