Kaiser Permanente Member Services
For questions about Kaiser Permanente products, plans, benefits, and eligibility or questions about kp.org, including activation, technical issues, registration issues, and password problems, call us at one of the following numbers:
California
1-800-464-4000 (toll free)
1-800-788-0616 (Spanish)
1-800-757-7585 (Chinese dialects)
For the hearing and speech impaired:
1-800-777-1370 (toll free TTY)
Monday through Friday, 7 a.m. to 7 p.m. Pacific Time
Saturday through Sunday, 7 a.m. to 3 p.m. Pacific Time
Points and rewards
For questions about points and rewards, contact IncentOne:
IncentOne
160 Chubb Ave., Suite 203
Lyndhurst, NJ 07071
Phone: 800-443-8237 (toll free)
Fax: 201-372-9225
E-mail: customerservice@incentone.com
(Do not email any personal health information.)
Monday through Thursday 9:00 a.m. to 8:00 p.m. Eastern time
Friday 9:00 a.m. to 7:00 p.m. Eastern time
Total health assessment and
Healthy lifestyle programs
For questions about the total health assessment or healthy lifestyle programs, including the issues listed below, contact HealthMedia, Inc.:
- confirmation that you satisfied the requirements for completing a total health assessment or a healthy lifestyle program
- if you did not receive a Health Guide e-mail
- technical issues with the HealthMedia Web site
- questions about other HealthMedia products and services
HealthMedia, Inc.
1-866-433-9284 (toll free)
24 hours a day
E-mail: admin@healthmedia.com
(Do not email any personal health information.)