Contacts

Want to enroll?

For more information about how to enroll for Kaiser Permanente health coverage, make changes, or determine eligibility, visit the City’s Internet Portal and log-on to eWay or contact:

Human Resources Department
Phone: (408) 535-1285E-mail at benefits@sanjoseca.gov.
Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.

Open enrollment is on Wednesday, October 29, 2014 to Friday, November 14, 2014.

Member Services hours & phone numbers

Contact Member Services by phone at the following numbers.

California

1-800-464-4000 (toll free)
1-800-777-1370 (toll-free TTY for the hearing/speech impaired)
1-800-788-0616 (Spanish)
1-800-757-7585 (Chinese dialects)

Hours
Open 7 days a week
24 hours a day
Closed holidays
Closed at 5 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve

Medicare members
1-800-443-0815 (toll free)
or 1-800-777-1370 (toll-free TTY for the hearing/speech impaired)

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Colorado

Denver/Boulder

303-338-3800
303-338-3820 (TTY for the hearing/speech impaired)

Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.

Medicare members
1-800-476-2167 (toll free)
or 1-866-513-9964 (toll-free TTY for the hearing/speech impaired)

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Physician Selection Services
1-855-208-7221 (toll free)
1-800-659-2656 (toll-free TTY for the hearing/speech impaired)

Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.

Northern Colorado

1-800-632-9700 (toll free)
1-800-521-4874 (toll free TTY for the hearing and speech impaired)

Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.

Physician Selection Services
1-855-208-7221 (toll free)
1-800-659-2656 (toll-free TTY for the hearing/speech impaired)

Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.

Southern Colorado

1-888-681-7878 (toll free)
1-800-521-4874 (toll-free TTY for the hearing/speech impaired)

Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.

Medicare members
1-800-476-2167 (toll free)
or 1-866-513-9964 (toll-free TTY for the hearing/speech impaired)

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Physician Selection Services
1-855-208-7221 (toll free)
1-800-659-2656 (toll-free TTY for the hearing/speech impaired)

Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.

District of Columbia

Metro area
301-468-6000

Outside metro area
1-800-777-7902 (toll free)

For the hearing and speech impaired
301-879-6380 (TTY)

Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.

Medicare members
1-888-777-5536 (toll free)
or 1-866-513-0008 (toll-free TTY for the hearing/speech impaired)

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Georgia

1-800-611-1811 (toll free)
1-800-255-0056 (toll-free TTY for the hearing/speech impaired)

Hours
Open Monday through Friday
from 7 a.m. to 7 p.m.

Medicare members
1-800-232-4404 (toll free)
or 1-800-255-0056 (toll-free TTY for the hearing/speech impaired)

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Hawaii

In Oahu
808-432-5955

Anywhere other than Oahu
1-800-966-5955 (toll free)

For the hearing/speech impaired
1-808-432-7032 (TTY)

Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.

Medicare members
1-800-805-2739 (toll free)
or 1-877-447-5990 (toll-free TTY for the hearing/speech impaired)

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Maryland

D.C. metro area
301-468-6000

Outside D.C. metro area
1-800-777-7902 (toll free)
301-879-6380 (TTY for the hearing/speech impaired)

Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.

Medicare members
1-888-777-5536 (toll free)
or 1-866-513-0008 (toll-free TTY for the hearing/speech impaired)

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Oregon

Portland
503-813-2000

Outside Portland
1-800-813-2000 (toll free)

Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.

Medicare members
1-877-221-8221 (toll free)
or 1-800-735-2900 (toll-free TTY for the hearing/speech impaired)

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Virginia

D.C. metro area
301-468-6000

Outside D.C. metro area
1-800-777-7902 (toll free)
301-879-6380 (TTY for the hearing/speech impaired)

Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.

Medicare members
1-888-777-5536 (toll free)
or 1-866-513-0008 (toll-free TTY for the hearing/speech impaired)

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Washington State

1-800-813-2000 (toll free)

Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.

Medicare members
1-877-221-8221 (toll free)
or 1-800-735-2900 (toll-free TTY for the hearing/speech impaired)

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Group Health Cooperative
1-888-901-4636 (toll free)