As a Kaiser Permanente member, kp.org is your online gateway to great health. When you register, you can securely access many time-saving tools for managing the care you get at our facilities. Visit kp.org anytime, from anywhere, to:
View most lab results.
Refill most prescriptions.
Email your doctor’s office with non urgent questions.
Schedule and cancel routine appointments.
Print vaccination records for school, sports, and camp.
FedEx Employees – Choose how you get and manage your care
You can make a routine appointment to see your doctor in person. And because most of our locations offer many services under one roof, you can see your doctor, get lab services and X-rays, and pick up your prescriptions – all in one trip.
Save a trip to the doctor’s office. Telephone appointments are available for Northern and Southern CA residents. If you have a minor health condition and if it doesn’t require an in- person medical exam, you may be able to address it with a doctor by phone. You’ll get great care, and you’ll save time.
Save time with a video appointment. Video appointments are available for Northern CA residents. For certain conditions or symptoms, you may be able to see your doctor using your computer or mobile device.
Connect with your doctor anytime. You can email your doctor’s office with nonurgent questions and get a reply within 48 hours, often sooner.
On the go
After registering on kp.org, you can go to your smartphone, download the Kaiser Permanente app, and start using our secure online features – anytime, anywhere. Learn more at kp.org/mobile
*Telephone and video appointments are not appropriate for emergency conditions, such as severe shortness of breath, severe abdominal pain, severe bleeding, or urgent conditions—like sprains, falls, or cuts needing stitches. If you reasonably believe you have an emergency medical condition, which is a medical or psychiatric condition that requires immediate medical attention to prevent serious jeopardy to your health, call 911 or go to the nearest emergency department. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage.
FedEx Employees – Did you know you are covered for emergency care anywhere in the world?
FedEx/Kaiser Permanente members are covered for Emergency care anywhere in the world. If you experience a medical emergency while traveling outside of the Kaiser Permanente service area, please call Member Services at 1-800-464-4000 (this number can also be found in the back of your medical ID card) as soon as reasonably possible so that Kaiser Permanente can coordinate your care.
Take a Travel Kit with you. It explains how to get care and what to do if you get care at a non–Kaiser Permanente facility. It includes the Getting care away from home brochure, the Emergency and Urgent Care Away from Home brochure, and an emergency claims form.
To order your Travel Kit, please contact the Member Service Contact Center at least 2 weeks before your trip.