Program contacts

Kaiser Permanente Member Services

For questions about Kaiser Permanente products, plans, benefits, and eligibility or questions about kp.org, including activation, technical issues, registration issues, and password problems, call us at one of the following numbers:

Oregon/Washington
(503) 813-2000 Portland area
1-800-813-2000 other areas
1-800-324-8010 language interpreter
1-800-735-2900 TTY Oregon
1-800-833-6388 TTY Washington
Monday through Friday, 8 a.m. to 6 p.m.

For help with your Total Health Assessment

Kaiser Permanente Workforce Health Member Support at 1-866-300-9867, Monday through Friday, 8 a.m. to 5 p.m.

  • Contact for general Total Health Assessment assistance or login help (both kp.org login help or THA wellness portal).
  • If you need kp.org login assistance after hours, contact our general Help Desk at 800-556-7677 from 6AM to 7PM, Monday to Friday, and from 7AM to 3PM, Saturday and Sunday.
  • If you need Total Health Assessment wellness portal assistance after hours, please send an email to: RewardsCustomerService@kp.org, and it will be responded to within two business days.

PEBB Member Services

For more information about benefits offered by PEBB, visit the PEBB website.

Contact Information
Email: inquiries.pebb@dhsoha.state.or.us
Phone: 503-373-1102
Fax: 503-373-1654

Address
500 Summer St NE
Salem, OR 97301-1097

Hours of Operation
8:00 am – 5:00 pm