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For questions about whether you’ve met the Wellness Incentive program requirements for Kaiser Permanente members, call 1-866-300-9867, Monday through
Friday, 8 a.m. to 5 p.m. Pacific time. Or email rewardscustomerservice@kp.org.
We’ll need the following information:
For email, we’ll get back to you within 48 hours.
For questions about Kaiser Permanente products, plans, benefits, and eligibility or questions about kp.org, including activation, technical issues, registration issues, and password problems, contact Member Services:
California
1-800-464-4000 (English)
1-800-788-0616 (Spanish)
1-800-757-7585 (Chinese dialects)
711 (TTY for the deaf or hard of hearing)
Hours
24 hours a day, 7 days a week for most services, except major holidays
Colorado
1-800-632-9700 or TTY 711
Hours:
Monday through Friday, 8 a.m. to 6 p.m., except major holidays
Maryland, Virginia, Washington, D.C.
1-800-777-7902 or TTY 711
Hours
Monday through Friday, 7:30 a.m. to 9 p.m., except major holidays
Georgia
888-865-5813 or TTY 711
Hours
Open Monday through Friday
from 7 a.m. to 7 p.m.
Oregon/SW Washington
503-813-2000 or TTY 711
Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.
Washington
1-888-901-4636 or TTY 711
Hours
Hours: Monday through Friday, 8 a.m. to 8 p.m., except major holidays
Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232
