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Get great care and the resources you need to live healthier — all in one convenient place with Kaiser Permanente.
What's new for...
Click here to learn more about what Kaiser Permanente has to offer.
Questions about Kaiser Permanente?
Call 1-800-324-9208 (TTY 711), Monday through Friday, 7 a.m. to 6 p.m. Pacific time. Or chat live with one of our online advisors.
Text us at 1-773-974-3113 (TTY 711), Monday through Friday, 7 a.m. to 6 p.m. Pacific time.
For additional information about your benefits, please visit salesforcebenefits.com
Already a Kaiser Permanente member?
Kaiser Permanente was founded on the idea that health isn't an industry. It's a cause. Three ways we bring that to life: convenience, integration, and quality care. Watch this video to learn more.
Good health goes beyond the doctor’s office. Manage your care 24/7 with the Kaiser Permanente app or at kp.org.1
Stay on top of your health2
Fill prescriptions2
1. To use the Kaiser Permanente app, you must be a member registered on kp.org. 2. These features are available when you get care from Kaiser Permanente facilities. 3. Same-day and next-day prescription delivery services may be available for an additional fee. These services aren’t covered under your health plan benefits and may be limited to specific prescription drugs, pharmacies, and areas. Order cutoff times and delivery days may vary by pharmacy location. Kaiser Permanente isn’t responsible for delivery delays by mail carriers. Kaiser Permanente may discontinue same-day and next-day prescription delivery services at any time without notice and other restrictions may apply. Medi-Cal and Medicaid beneficiaries should ask their pharmacy for more information about prescriptions.
You may not always feel like you have time to visit the doctor. So our doctors are committed to getting you care however it works best for you - from home, work, or in person.
Your heart health matters to us. Through evidence-based treatments and comprehensive care and support, we help many members with heart disease live longer, healthier lives. And our approach to prevention helps others avoid heart disease altogether.
Learn more at kp.org/cardiaccare
We treat over 500,000 cancer patients each year.* This means our doctors and specialists have a wealth of experience and expertise in cancer prevention, treatment, and recovery. Throughout your cancer care journey, you’re at the center of everything we do.
Learn more at kp.org/cancercare
*"Destination Health: Stopping Cancer Before It Starts,” Permanente.org, January 21, 2020.
Join us by registering for a Kaiser Permanente sponsored-class geared towards helping you to live your best and stay well.
Mindful Mondays: A series of monthly classes designed to help combat stress and build resilience. To register for an upcoming class or watch classes On Demand, please click here.
Wellbeing Wednesdays: A series of wellness classes to keep you and your family healthy. To register for an upcoming class or watch classes On Demand, please click here.
Kaiser Permanente Health Talks: We’re bringing our providers to you through a series of virtual health talks. The health talks include a presentation by providers who are experts in their field followed by Q&A. To register for an upcoming session or watch past presentations On Demand, please click here.
Pay copays for most services like primary care, specialty care, and prescriptions. These plans do not include a deductible. Take advantage of no cost to you preventive, virtual, and telephonic care.
To view or download plan details scroll down and click the option for your state.
California (NCA Group #602162, SCA Group #235028)
2024 Active HMO - Summary of Benefits
Georgia (Group #10540)
2024 Active HMO - Summary of Benefits
Northwest (Group #19881)
2024 Active HMO - Summary of Benefits
Washington (Group #2136799)
Going away to college can be challenging. But a little planning can make a big difference. Here are a few easy ways to prepare for college:
If you ever have questions about your Kaiser Permanente health coverage, care, and claims while you’re away, call the Away from Home Travel Line at 951-268-3900 (TTY 711).3
If you’re in a different Kaiser Permanente area for college and want to receive care in person or online, you’ll need to create a new medical record number for the area you’re in.8,9
After you get your new medical record number, you’ll be able to schedule appointments right away, plus track and manage the Kaiser Permanente care you get while traveling.10
You don’t need a new medical record number to access urgent or emergency care.2
Learn more about the types of Kaiser Permanente care you can get while you’re away.
You’re covered for urgent and emergency care anywhere in the world.2 For routine care (such as checkups, preventive screenings, and flu shots), consider signing up for a student health plan through your college. Keeping up with routine care means you can:
Routine care also includes:
Keep your Kaiser Permanente coverage so you can:
Across the U.S., you can also get 24/7 care from a Kaiser Permanente clinician by phone or online — always tracked in your electronic health record. Sign in to your kp.org account to find the right care method for you and get started.
1These services are covered as long as they’re provided or referred by a Kaiser Permanente provider or affiliated provider in the area you’re visiting. These services are subject to the terms and conditions, including prior authorization, approval, and copay, coinsurance, or deductible requirements, of your plan coverage issued in your home area.
2If you believe you have an emergency medical condition, call 911 or go to the nearest hospital. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage or other coverage documents.
3This number can be dialed inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the country. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.
4These features are available when you register on kp.org and seek care from Kaiser Permanente providers.
5Medicare members should check their Evidence of Coverage (EOC) for more details. In the Mid-Atlantic States Region, all Direct Pay Kaiser Permanente Medicare Plus High Option and Standard Option plan members have worldwide emergency care and urgent care coverage, and all Direct Pay Kaiser Permanente Medicare Plus Basic Option plan members have emergency care and urgent care coverage while inside the United States and its territories only.
6The amount members are reimbursed will depend on what their copays or coinsurance are, whether they have a deductible, and other plan limitations, consistent with the terms of the member’s Evidence of Coverage or other coverage documents.
7Kaiser Permanente prescription delivery is not available in Arkansas, Kansas, Louisiana, North Carolina, North Dakota, New Hampshire, Nebraska, Oklahoma, South Carolina, or South Dakota.
8Washington can’t be added as a visiting area of care on kp.org at this time. Non–Washington members looking to get care in Washington outside of the Vancouver/Longview area should call the Away from Home Travel Line at 951-268-3900 (TTY 711) for help.
9You can add an area of care to your own account only. You won’t be able to add an area of care for someone else if you’re acting as their caregiver.
10When appropriate and available. If you travel out of state, phone appointments and video visits may not be available in select states due to licensing laws.Laws differ by state.
11When you get care in other Kaiser Permanente service areas, your home-area claims and appeals, or grievance processes, still apply. Members can file a grievance with or without a denial letter. See your Evidence of Coverage, Certificate of Insurance, or Summary Plan Description for details.
12When visiting smaller Kaiser Permanente areas of care, you can still receive in-person medical treatment, but it will likely be through an affiliated provider. Call the Away from Home Travel Line at 951-268-3900 (TTY 711) for more details.
13Visiting member benefits are not available to HSA, Medicaid, and QUEST plan members. Contact Member Services in your home area for details.
14This does not include a complete list of exclusions or available services. Services may vary by service area. Please refer to your Evidence of Coverage, Certificate of Insurance, Summary Plan Description, or Membership Agreement for details of your specific coverage. For more specific information about visiting member services, call the Away from Home Travel Line at 951-268-3900 (TTY 711).
15For members in Maryland, coverage for physical, occupational, and speech therapy is different. Call Member Services to learn more.
16Certain limitations apply to home health care.
Experience how we make health care simpler and more convenient. No matter where you are, you can explore our facilities, learn about our specialty care and telehealth services, and watch short videos about our members and care teams.
Take a virtual tour.
Call 1-800-324-9208 (TTY 711), Monday through Friday, 7 a.m. to 6 p.m. Pacific time. Or chat live with one of our online advisors.
Text us at 1-773-974-3113 (TTY 711), Monday through Friday, 7 a.m. to 6 p.m. Pacific time.
For additional information about your benefits, please visit salesforcebenefits.com
Already a Kaiser Permanente Member?
Sign in or register at kp.org or scroll down to contact member services for your area:
California (NCA Group #602162, SCA Group #235028)
Call 24 hours a day, 7 days a week (closed holidays)
Northwest (Group #19881)
Monday through Friday, 8 a.m. to 6 p.m. (closed holidays)
Georgia (Group #10540)
Monday through Friday, 7 a.m. to 6 p.m. (closed holidays)
Washington (Group #2136700)