Want to enroll?

For more information about how to enroll for Kaiser Permanente health coverage, make changes, or determine eligibility, contact your benefits advisor/coordinator.

Member Services hours & phone numbers

Contact Member Services by phone at the following numbers.

Customer Service, Benefits and Claims

Please call the number on the back of your ID Card

Appointments and Advice:

303-338-4545 or 1-800-218-1059 (TTY 711)
Call anytime, day or night, for medical advice or to schedule primary care and select specialty care appointments.

New Member Connect:

1-844-639-8657 (TTY 711), 7 a.m. to 6 p.m. M-F
Call to choose a Primary Care Physician, transition your prescriptions, access care, register for access to, and more!

Travel Line:

Call anytime, day or night.

Behavioral Health:

Denver Boulder: 303-471-7700 (TTY 711). 8:30 a.m. to 5 p.m. M-F
Northern Colorado: 1-866-359-8299 (TTY 711). 8:30 a.m. to 5 p.m. M-F
Southern Colorado: 1-866-702-9026 (TTY 1-866-835-2755). 8:30 a.m. to 5 p.m. M-F

Clinical Pharmacy Call Center:

Call 303-338-4503 or 1-866-244-4119 (TTY 711). 8 a.m. to 6 p.m. M-F

Automated Mail Order Refill Service:

1-866-938-0077 (TTY 711)
Call anytime, day or night. Refills can also be requested online through

Mail Order Pharmacy:

1-866-523-6059, 8 a.m. to 6 p.m. M-F
You can also log on to to chat online with a pharmacist 8 a.m. to 5 p.m. M-F.

Pharmacy Benefit Information (Optum RX):

Call 1-866-427-7701
Members or Pharmacist resource when determining eligibility, or questions/concerns regarding the approval or denial of a prescription.

Medical Financial Counseling:

Denver Boulder: Call 303-338-3025 (TTY 711) 8 a.m. to 6 p.m. M-F
Northern, Southern, and Mountain Colorado: Call 1-877-803-1929 (TTY 711) 8 a.m. to 6 p.m. M-F