For more information about how to enroll for Kaiser Permanente health coverage, make changes, or determine eligibility, contact your benefits advisor/coordinator.
Member Services hours & phone numbers
Contact Member Services by phone at the following numbers.
Customer Service, Benefits and Claims
Please call the number on the back of your ID Card
Appointments and Advice:
303-338-4545 or 1-800-218-1059 (TTY 711)
Call anytime, day or night, for medical advice or to schedule primary care and select specialty care appointments.
New Member Connect:
1-844-639-8657 (TTY 711), 7 a.m. to 6 p.m. M-F
Call to choose a Primary Care Physician, transition your prescriptions, access care, register for access to kp.org, and more!
Travel Line:
951-268-3900
Call anytime, day or night.
Behavioral Health:
Denver Boulder: 303-471-7700 (TTY 711). 8:30 a.m. to 5 p.m. M-F
Northern Colorado: 1-866-359-8299 (TTY 711). 8:30 a.m. to 5 p.m. M-F
Southern Colorado: 1-866-702-9026 (TTY 1-866-835-2755). 8:30 a.m. to 5 p.m. M-F
Clinical Pharmacy Call Center:
Call 303-338-4503 or 1-866-244-4119 (TTY 711). 8 a.m. to 6 p.m. M-F
Automated Mail Order Refill Service:
1-866-938-0077 (TTY 711)
Call anytime, day or night. Refills can also be requested online through kp.org.
Mail Order Pharmacy:
1-866-523-6059, 8 a.m. to 6 p.m. M-F
You can also log on to kp.org to chat online with a pharmacist 8 a.m. to 5 p.m. M-F.
Pharmacy Benefit Information (Optum RX):
Call 1-866-427-7701
Members or Pharmacist resource when determining eligibility, or questions/concerns regarding the approval or denial of a prescription.
Medical Financial Counseling:
Denver Boulder: Call 303-338-3025 (TTY 711) 8 a.m. to 6 p.m. M-F
Northern, Southern, and Mountain Colorado: Call 1-877-803-1929 (TTY 711) 8 a.m. to 6 p.m. M-F
