Contacts

Want to enroll?

For more information about how to enroll for Kaiser Permanente health coverage, make changes, or determine eligibility, contact:

Wells Fargo Team Member Care:
1-877-HR-WELLS or 1-877-479-3557 (toll free)

Member Services hours & phone numbers

Contact Member Services by phone at the following numbers.

California

1-800-464-4000 or TTY 711
1-800-788-0616 (Spanish)
1-800-757-7585 (Chinese dialects)

Hours
Open 7 days a week
24 hours a day
Closed holidays
Closed at 10 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve

Medicare members
1-800-443-0815 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Colorado

Denver/Boulder

303-338-3800 or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.

Medicare members
1-800-476-2167 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Physician Selection Services
1-855-208-7221 (toll free)
1-800-659-2656 (toll-free TTY for the hearing/speech impaired)

Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.

Northern Colorado

1-844-201-5824 or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.

Medicare members
1-800-476-2167 or TTY 711

Physician Selection Services
1-855-208-7221 (toll free)
1-800-659-2656 (toll-free TTY for the hearing/speech impaired)

Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.

Mountain Colorado

1-844-837-6884 or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.

Medicare members
Medicare Advantage plans are not currently available in Mountain Colorado.

Physician Selection Services
1-855-208-7221 (toll free)
1-800-659-2656 (toll-free TTY for the hearing/speech impaired)

Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.

Southern Colorado

1-888-681-7878 or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.

Medicare members
1-800-476-2167 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Physician Selection Services
1-855-208-7221 (toll free)
1-800-659-2656 (toll-free TTY for the hearing/speech impaired)

Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.

District of Columbia

Metro area
301-468-6000 or TTY 711

Outside metro area
1-800-777-7902 (toll free) or TTY 711

Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.

Medicare members
1-888-777-5536 (toll free) or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Georgia

1-888-865-5813 or TTY 711
404-261-2590

Hours
Open Monday through Friday
from 7 a.m. to 7 p.m.

Medicare members
1-800-232-4404 (toll free) or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Hawaii

1-800-966-5955 or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.
Saturday 8 a.m. to noon

Medicare members
1- 800-805-2739 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Maryland

D.C. metro area
301-468-6000 or TTY 711

Outside D.C. metro area
1-800-777-7902 (toll free) or TTY 711

Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.

Medicare members
1-888-777-5536 (toll free) or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Oregon

Portland
503-813-2000 or TTY 711

Outside Portland
1-800-813-2000 (toll free) or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.

Medicare members
1-877-221-8221 (toll free) or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Virginia

D.C. metro area
301-468-6000 or TTY 711

Outside D.C. metro area
1-800-777-7902 (toll free) or TTY 711

Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.

Medicare members
1-888-777-5536 (toll free) or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Washington (Longview/Vancouver area only)

1-800-813-2000 (toll free) or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.

Medicare members
1-877-221-8221 (toll free) or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Washington (All other areas)

1-888-901-4636 (toll free) or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.

Medicare members
1-888-901-4600 (toll free) or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.