For more information about how to enroll for Kaiser Permanente health coverage, make changes, or determine eligibility, contact your benefits advisor/coordinator.
Member Services hours & phone numbers
Contact Member Services by phone at the following numbers.
California
1-800-464-4000 (toll free)
1-800-777-1370 (toll-free TTY for the hearing/speech impaired)
1-800-788-0616 (Spanish)
1-800-757-7585 (Chinese dialects)
Hours
Open 7 days a week
24 hours a day
Closed holidays
Closed at 5 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve
Medicare members
1-800-443-0815 (toll free)
or 1-800-777-1370 (toll-free TTY for the hearing/speech impaired)
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Colorado
Denver/Boulder
303-338-3800
303-338-3820 (TTY for the hearing/speech impaired)
Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.
Medicare members
1-800-476-2167 (toll free)
or 1-866-513-9964 (toll-free TTY for the hearing/speech impaired)
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Physician Selection Services
1-855-208-7221 (toll free)
1-800-659-2656 (toll-free TTY for the hearing/speech impaired)
Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.
Northern Colorado
1-800-632-9700 (toll free)
1-800-521-4874 (toll free TTY for the hearing and speech impaired)
Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.
Physician Selection Services
1-855-208-7221 (toll free)
1-800-659-2656 (toll-free TTY for the hearing/speech impaired)
Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.
Southern Colorado
1-888-681-7878 (toll free)
1-800-521-4874 (toll-free TTY for the hearing/speech impaired)
Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.
Medicare members
1-800-476-2167 (toll free)
or 1-866-513-9964 (toll-free TTY for the hearing/speech impaired)
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Physician Selection Services
1-855-208-7221 (toll free)
1-800-659-2656 (toll-free TTY for the hearing/speech impaired)
Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.
District of Columbia
Metro area
301-468-6000
Outside metro area
1-800-777-7902 (toll free)
For the hearing and speech impaired
301-879-6380 (TTY)
Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Medicare members
1-888-777-5536 (toll free)
or 1-866-513-0008 (toll-free TTY for the hearing/speech impaired)
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Georgia
1-800-611-1811 (toll free)
1-800-255-0056 (toll-free TTY for the hearing/speech impaired)
Hours
Open Monday through Friday
from 7 a.m. to 7 p.m.
Medicare members
1-800-232-4404 (toll free)
or 1-800-255-0056 (toll-free TTY for the hearing/speech impaired)
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Hawaii
In Oahu
808-432-5955
Anywhere other than Oahu
1-800-966-5955 (toll free)
For the hearing/speech impaired
1-808-432-7032 (TTY)
Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.
Medicare members
1-800-805-2739 (toll free)
or 1-877-447-5990 (toll-free TTY for the hearing/speech impaired)
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Maryland
D.C. metro area
301-468-6000
Outside D.C. metro area
1-800-777-7902 (toll free)
301-879-6380 (TTY for the hearing/speech impaired)
Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Medicare members
1-888-777-5536 (toll free)
or 1-866-513-0008 (toll-free TTY for the hearing/speech impaired)
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Ohio
Akron
330-633-8759
or 1-888-606-8759 (toll free)
330-633-1161 (TTY for the hearing/speech impaired)
Cleveland
216-621-7100
or 1-800-686-7100 (toll free)
216-635-4444 (TTY for the hearing/speech impaired)
or 1-877-676-6677 (toll-free TTY for the hearing/speech impaired)
Hours
Open Monday through Thursday
from 8:15 a.m. to 5:15 p.m.
Open Friday
from 9 a.m. to 5 p.m.
Medicare members
1-800-493-6004 (toll free)
or 1-866-513-9966 (toll-free TTY for the hearing/speech impaired)
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Oregon
Portland
503-813-2000
Outside Portland
1-800-813-2000 (toll free)
Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members
1-877-221-8221 (toll free)
or 1-800-735-2900 (toll-free TTY for the hearing/speech impaired)
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Virginia
D.C. metro area
301-468-6000
Outside D.C. metro area
1-800-777-7902 (toll free)
301-879-6380 (TTY for the hearing/speech impaired)
Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Medicare members
1-888-777-5536 (toll free)
or 1-866-513-0008 (toll-free TTY for the hearing/speech impaired)
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Washington State
1-800-813-2000 (toll free)
Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members
1-877-221-8221 (toll free)
or 1-800-735-2900 (toll-free TTY for the hearing/speech impaired)
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Group Health Cooperative
1-888-901-4636 (toll free)
