For more information about how to enroll for Kaiser Permanente health coverage, make changes, or determine eligibility, contact your benefits advisor/coordinator.
Member Services hours & phone numbers
Contact Member Services by phone at the following numbers.
California
1-800-464-4000 or TTY 711
1-800-788-0616 (Spanish)
1-800-757-7585 (Chinese dialects)
Hours
Open 7 days a week
24 hours a day
Closed holidays
Closed at 10 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve
Medicare members
1-800-443-0815 or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Colorado
Denver/Boulder
303-338-3800 or TTY 711
Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members
1-800-476-2167 or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Physician Selection Services
1-855-208-7221 (toll free)
1-800-659-2656 (toll-free TTY for the hearing/speech impaired)
Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.
Northern Colorado
1-844-201-5824 or TTY 711
Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members
1-800-476-2167 or TTY 711
Physician Selection Services
1-855-208-7221 (toll free)
1-800-659-2656 (toll-free TTY for the hearing/speech impaired)
Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.
Mountain Colorado
1-844-837-6884 or TTY 711
Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members
Medicare Advantage plans are not currently available in Mountain Colorado.
Physician Selection Services
1-855-208-7221 (toll free)
1-800-659-2656 (toll-free TTY for the hearing/speech impaired)
Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.
Southern Colorado
1-888-681-7878 or TTY 711
Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members
1-800-476-2167 or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Physician Selection Services
1-855-208-7221 (toll free)
1-800-659-2656 (toll-free TTY for the hearing/speech impaired)
Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.
District of Columbia
Metro area
301-468-6000 or TTY 711
Outside metro area
1-800-777-7902 (toll free) or TTY 711
Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Medicare members
1-888-777-5536 (toll free) or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Georgia
1-888-865-5813 or TTY 711
404-261-2590
Hours
Open Monday through Friday
from 7 a.m. to 7 p.m.
Medicare members
1-800-232-4404 (toll free) or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Hawaii
1-800-966-5955 or TTY 711
Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.
Saturday 8 a.m. to noon
Medicare members
1- 800-805-2739 or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Maryland
D.C. metro area
301-468-6000 or TTY 711
Outside D.C. metro area
1-800-777-7902 (toll free) or TTY 711
Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Medicare members
1-888-777-5536 (toll free) or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Oregon
Portland
503-813-2000 or TTY 711
Outside Portland
1-800-813-2000 (toll free) or TTY 711
Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members
1-877-221-8221 (toll free) or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Virginia
D.C. metro area
301-468-6000 or TTY 711
Outside D.C. metro area
1-800-777-7902 (toll free) or TTY 711
Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.
Medicare members
1-888-777-5536 (toll free) or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Washington State
1-800-813-2000 (toll free) or TTY 711
Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.
Medicare members
1-877-221-8221 (toll free) or TTY 711
Hours
Open 7 days a week
from 8 a.m. to 8 p.m.
Group Health Cooperative
1-888-901-4636 (toll free)
