KP Now provides members with acute, low acuity symptoms the option to have a same day telephone appointment with a KP Now provider. KP Now is a patient-centered service designed to meet the member’s need for a quick convenient resolution to low acuity medical symptoms and there is no charge for the telephone appointment. Appointments are scheduled for the same day after speaking to a KP Service Associate by calling 404-365-0966; Toll-free: 800-611-1811.
Kaiser Permanente HMO Plan Option: Telemedicine Visit
Effective January 1, 2016, telemedicine/virtual visits will be available to SHBP members. Telemedicine allows health care professionals to evaluate, diagnose, and treat patients using telecommunication technology. The availability of telemedicine is valuable to both patients and physicians. It supplements in-person visits by allowing for more frequent communication with physicians using visual or audio technologies and helps physicians regularly monitor their patients. For certain specialty visits, your KP provider, when appropriate, will ask if you would like your next follow-up visit to be a telemedicine appointment. Telemedicine visits (not including telephone conversations and electronic mail messages) are considered office visits and the applicable office visit co-pay applies.