For more information about how to enroll for Kaiser Permanente health coverage, make changes, or determine eligibility, contact your benefits advisor/coordinator.
Member Services hours & phone numbers
Contact Member Services by phone at the following numbers.
1-800-464-4000 or TTY 711
1-800-757-7585 (Chinese dialects)
Open 7 days a week
24 hours a day
Closed at 10 p.m. the day after Thanksgiving, Christmas Eve, and New Year’s Eve
1-800-443-0815 or TTY 711
Have questions or need to pay a bill?
Open Monday – Friday
from 7 a.m. to 5 p.m.
Need to call for appointments and advice?
Northern California: 866-454-8855 or TTY 711
Southern California: 1-833-574-2273 or TTY 711
Away From Home Travel Line: 951-268-3900*
* This number can be dialed inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the country. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.